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The informational pages on the Coles Group Card™ internet site are hosted by Coles Group Limited ABN 11 004 089 936. The "Service Centre" function is maintained and hosted by GE Capital Finance Australia ABN 42 008 583 588 ("GECFA"). Any information you submit at this site will be sent directly to GECFA. GECFA is the credit provider for Coles Group Card™ accounts.
Coles Group Limited and GECFA are committed to ensuring the privacy of your personal information.
We take the privacy and security of your transactions seriously. Our site contains links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the privacy practices or the content (or accuracy of content) of other web sites to which you provide your personal information. If you have any questions about this, or the content or practices of this web site, you can contact:
Coles Group Card Customer Care
GE Capital Finance Australia
GPO Box 940G
Melbourne, Victoria, 3001, Australia
Ph: 1300 366 625
Your personal information on the web
We do not collect personal information when you visit our site unless you apply for a card online, register interest for the Coles Group MasterCard or register for access to the online Service Centre. If you would like to know more about our privacy practices concerning your personal information, please refer to the Important Privacy Notices of GECFA and of Coles Group Limited and their related bodies.
Online Service Centre
- When you register for access to the online Service Centre, the information collected is compared with the details we already have stored, such as your name, date of birth and Coles Group Card™ card number, which we have previously collected from you so we can verify that you are the person seeking access to your personal information. If you do not provide the information requested, you will not be able to access the online Service Centre.
- When you submit feedback or questions via email, it is very important that you do not disclose any details that could be used by others to gain access to your account. This includes private details such as your username, password or Coles Group Card™ number.
- To ensure we properly protect your privacy and for security reasons, we cannot respond to your query via email if the answer would disclose account information personal to you. You will be directed to contact us using another method if this occurs.
Cookies
A cookie is a tiny element of data that a web site can send to your browser, which may then be stored on your hard drive, so you can be recognised when you return. You may set your browser to notify you when you receive a cookie.
Cookies are used on this web site to monitor the traffic to the site. They are used to count the number of visitors to each page and to track the path each visitor takes to navigate this web site but no personal information about you is collected during this process.
The online Service Centre uses cookies as part of the registration process. They are used to store the username while the customer is using the Service Centre and to track the number of times the user has tried log in during a single visit. They are not used for any other purpose on this site.
Web site security
We use high security levels for our online Service Centre and when you apply for a Coles Group Card™ online. These security levels are standard for internet banking and large scale e-commerce sites and involve the use of 128-bit encryption. You can check the security level of a web page by clicking on your internet browser's padlock or key icon.
Encryption is the standard way of protecting your information as it is transmitted between you and us. This involves converting the information into an unreadable code using a "key" (and also de-coding it using this "key"). The longer the key, the more difficult it is for others to break the encrypted code.
To access the online Service Centre or to apply for a Coles Group Card™ online, your browser needs to be enabled to access these secure sites.
You will need to have:
- Version 4.1 or later of Internet Explorer, or
- Version 4.7 or later of Netscape Navigator
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